Refund, Return and Cancelation Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Most items are covered from defects by the manufacturer warranty for at least a period of 1 year. Please contact us for warranty information on a specific product. For defective items we will work with you to make a warranty claim through the manufacturer. Once the manufacturer approves the claim a refund/replacement will be issued. A return is not typically required (at the discretion of the manufacturer)

To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items not returned in the same condition will be subject to a restocking fee up to 30%.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery
  • Return shipping will be deducted from the refund for buyer discretionary returns.  
  • Original outbound shipping will not be refunded unless an explicate waiver is obtained on the RMA. If your order was shipped via a free or discounted (promotional) shipping rate the full cost of the original outbound shipping may be deducted from the refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
Once your return is delivered it can take 2-3 business days for us to process the return. If you have not received a refund confirmation after 3 days please contact us to check the status of your return.

If your account has not been credited after 5 days of receiving a refund notification please contact us. We will provide you with additional information (tracking number/trace IDs) so you can follow up with your bank.

Non-Refundable Items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products

Cancelations

We will make every effort to respect cancelation requests. However, we ship orders very quickly. Many orders ship within the same day and some orders ship within a few hours. There is a 2hr delay after your order is shipped before tracking information is sent. It is not possible to cancel orders after they have shipped even if you have not received the tracking information yetIf this is the case it is recommended that you refuse the delivery of the package. Refunds will then be processed in accordance with our refunds and return policy.

If we are able to successfully cancel your order you will receive a cancelation confirmation. Your initial payment will either then be voided or refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kjdelectronics.com.

Return Shipping
To return your product, you should mail your product to: kjdElectronics, LLC, 35 Manchester Rd STE 11A #207, Derry NH, 03038. You must include a return authorization or your return may be rejected. A return authorization must be obtained by contacting support@kjdelectronics.com prior to returning any items.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Exception: We may, at our sole discretion, provide a pre-paid shipping label at our expense.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.