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Refund and Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Most items are covered from defects by the manufacturer warranty for at least a period of 1 year. Please contact us for warranty information on a specific product. For defective items we will work with you to make a warranty claim through the manufacturer. Once the manufacturer approves the claim a refund/replacement will be issued. A return is not typically required (at the discretion of the manufacturer)

To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items not returned in the same condition will be subject to a restocking fee up to 30%.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If your account has not been credited after 5 days please contact us and we will provide you with additional information (tracking number/trace IDs) so you can follow up with your bank.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@kjdelectronics.com.

Non-Refundable Items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kjdelectronics.com.

Shipping
To return your product, you should mail your product to: kjdElectronics, LLC, 35 Manchester Rd STE 11A #207, Derry NH, 03038. You must include a return authorization or your return may be rejected. A return authorization must be obtained by contacting support@kjdelectronics.com prior to returning any items.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Exception: We may, at our sole discretion, provide a pre-paid shipping label at our expense.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.